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DIRECTOR OF CLINICAL SERVICES

FULL-TIME | RALEIGH, NORTH CAROLINA

SUMMARY

Orthus Health is seeking a Director of Clinical Services to lead our organization’s adoption of evidence-based guidelines and behavior change best practices across our wellness programs.  Key responsibilities include definition of disease prevention and condition management protocols, development of appropriate self-management and support materials, with emphasis on driving positive health outcomes.   Particular focus on Type II Diabetes management.  As part of a growing, and evolving organization, this individual will conduct patient outreach and health coaching activities, included but not limited to review of modifiable risk factors, identifying gaps in care, perform age/gender preventive screenings, and education of medications with a goal to increase compliance.  Applicant should have familiarity with analyzing medical, pharmacy and biometric data. Demonstrated ability to lead and work with a multidisciplinary team of health care professionals (i.e., nurses, exercise physiologist, bio-statistician, etc.).

RESPONSIBILITIES 

  • Develop and implement clinical protocols, policies and procedures for disease prevention and condition management programs, with particular focus on Type II Diabetes management.

  • Develop member-facing educational content and self-management tools to drive healthy behavior.

  • Serve as an expert health coach.  May interface with members dealing with complex/ multiple conditions or escalations.

  • Provide leadership, mentorship and oversight to Orthus Health coaches.  Responsible for day-to-day management and supervision of both local and remote staff.   

  • Recruit, train and retain qualified RN and LCSW Care/Case Managers, Registered Dietitians, Clinical Diabetes Educators, Care Coordinators, and other clinical staff.

  • Establish policies and procedures for ongoing clinical quality review.  

  • Provide formal and informal education and training opportunities for clinical and non-clinical staff on a regular basis.

  • Ensure standard operating procedures for wellness programs remain in compliance with all clinically-related legal and regulatory matters.

KNOWLEDGE, SKILLS AND ABILITIES

  • Robust knowledge of ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.

  • Substantial knowledge of the healthcare industry

  • Motivated learner willing to acquire proficiency with the necessary technology, including computers, software applications, phone systems, etc.

  • Desire to excel in a performance-based high-touch service environment (preferably with an inbound/outbound telephonic component)

  • Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization. 

  • Bilingual (Spanish) is a plus

EDUCATION

A BSN, MSN or Master of Science level education related to the fields of public health, epidemiology, health informatics, nursing or wellness science.  ​

LICENSURE/CERTIFICATION/REGISTRATION

  • Registered Nurse 

  • Certified Diabetes Educator strongly preferred.

EXPERIENCE

Applicants should have experience in care management, disease management, public health strategies, wellness or related fields. Entrepreneurial self-starter motivated to build and refine clinical interventional strategies. ​

SPECIFIC SKILLS

Applicants should be familiar with analyzing medical and pharmacy data and developing strategies to effectively reduce health risk among populations.  Other helpful skills would be a familiarity with population health management, disease management and behavioral change techniques.

PERSONAL SKILLS

Applicant should be an effective communicator, written and verbal.  The ability to lead and work vigorously in a team environment is crucial for this position.

KEY BENEFITS

  • Flexible work environment 

  • Unlimited paid time off (PTO)

  • Health & wellness support

  • Healthcare, vision & dental insurance

  • Life insurance, short-term and long-term disability

  • 401K

  • Competitive salary